Cancel an Appointment

If you cannot attend an appointment for visits or exams, please remember to cancel your booking at least 2 working days before the scheduled date.
Cancellation is important because it:

• frees up a spot for another patient who, like you, needs the same visit or service;
• helps reduce waiting lists;
• allows for better services, benefiting all citizens.

In accordance with Legislative Decree no. 124 of 29/04/1998 and Decree Law no. 73 of 07/06/2024, converted into Law no. 107 of 29 July 2024, to avoid paying the ticket cost—even if you are entitled to an exemption—cancellations of appointments must be made at least 2 working days in advance and, in any case, as soon as you are certain you cannot attend the appointment.

How to cancel your appointment

The available channels for canceling your appointment are:

• Email: disdetteprenotazioni@istitutotumori.mi.it 
• Phone: call CUP at 02 2390 1
• Regional Call Center: 800.638.638 (from a landline) or 02.99.95.99
• In person: visit the CUP desk at Via Venezian, 1.

The available channels to cancel an appointment are:

• Email: disdetteprenotazioni@istitutotumori.mi.it 
• Phone: call CUP at 02 2390 1
• Regional Call Center: 800.638.638 (from a landline) or 02.99.95.99
• In person: visit the CUP desk at Via Venezian, 1

To cancel an appointment, you need to provide:

• The full name and date of birth of the person the appointment is booked for
• The type of service to be canceled
• The date and location of the appointment