Operations Management

It is a simple structure reporting to the Medical Director.

The department is staffed by healthcare professionals, technical staff and administrative staff who are responsible for planning and managing hospital activities.
The SS develops the following initiatives to optimise resources and integrate pathways managed by the relevant facilities, supporting the Medical Management of the Hospital in the following areas:

• healthcare aspects of the admission pathway (planning of scheduled admissions and centralised management of waiting lists; management of outpatient booking schedules, management of the centralised surgical pathway);
• outpatient activities (organisation and management of outpatient services, in terms of services provided, spaces and resources used);
• bed capacity (monitoring of bed availability for standard inpatient care, including day care, in collaboration with the Bed Manager and the Protected Discharge Centre);
• operating theatres (monthly scheduling of operating blocks with allocation of operating theatre slots, weekly planning of operating lists, monitoring of surgical pathway performance indicators);
• Re-engineering and development of telemedicine processes.

These activities are also carried out through:

• the optimisation of the use of healthcare facilities, such as operating theatres, inpatient wards, outpatient areas and reception areas, thereby maximising capacity;
• patient logistics, optimising the management of patient flows within the hospital along the healthcare service delivery chain, promoting equitable access to care and adherence to waiting times;
• the logistics of goods, with the aim of ensuring their efficient and appropriate use, as well as developing initiatives that promote the sharing of available resources and equipment, to be implemented in collaboration with the Medical Directorate, the Healthcare Professions Directorate and Clinical Engineering, with the support of the Enterprise Information Systems and other relevant departments;
• the optimisation of IT tools in support of clinical activities, contributing both to the improvement of applications currently in use and to the introduction of new tools such as the electronic health record.

Implementation of new organisational models and identification of performance indicators for individual hospital production processes;
Implementation of new operational platforms for operating theatres, diagnostic services and outpatient clinics, including analytical mapping of the organisation’s macro-processes, and the adoption of a lean thinking approach to diagnostic, therapeutic and care processes. POAS 2022-2024 Strategic Organisational Plan 25 May 2022 Descriptive document | Strategic Organisational Plan 2022-2024 100

Internal

- Strategic Management
- Management Board
- Staff units reporting to Strategic Management and the IRCCS’s operational and cross-organisational departments, including with a view to sharing and strengthening multidisciplinary clinical and research pathways.

External

- National and international universities
- Regional and national IRCCS centres
- ASSTs in the Province and the Region.